Description

The Security Service Specialist III is responsible for servicing our existing customer base troubleshooting and repairing access control, CCTV, intrusion, intercom, and fire alarm systems. The candidate will have strong networking knowledge of LAN, WAN, and mesh networking connected to a local or remote server, or cloud based system. The Service Specialist III will have strong verbal and written skills to keep the customer and the office informed of the status of the repair, and a strong work ethic to work independently or as a team reporting to the Service Field Supervisor. The ideal candidate will have the ability to work the systems they are comfortable with, but also systems they have limited to no experience on and use those same troubleshooting methods and critical thinking skills to take care of the customer.

ESSENTIAL DUTIES & RESPONSIBILITIES Include The Following

Mentor and develop peer Service Specialists assigned to your team with lesser knowledge and experience
Interface with customer personnel developing relationships and demonstrating systems; providing training as needed
Use technology to document not only the status of the repair, but record video clips or pictures into the system as a means to provide the office with a visual representation of the before and after of the repair in case the customer were to call and ask questions.
Use technical manuals, your peers, and interface with manufacturer’s technical support to troubleshoot problems
Complete small add on’s for the customer and bill for those services.
Able to determine maintenance versus non maintenance, or out of warranty repairs and bill when needed while informing the customer up front of the charges before initiating those repairs.
Wiring, either repair or new of our installed systems shall conform to NEC70 or any other applicable codes and standards
Able to run horizontal and vertical EMT, ENT, or rigid conduit per NEC70 for repairs out in the field
Read and review architectural drawings, customer site specific specifications, and installation manuals from the original installation to determine the best method for the repair
Use test equipment such as multimeter’s, cable testers, and toners to test and repair circuits and sensors while following wiring and system specifications
Provide daily and weekly reports to Brady management
Other duties and responsibilities as required to support the needs of the business
Ensure compliance with federal, state, and local laws, legal regulations, and recommended best practices
Collaborate with all Associates to uphold the company’s mission and values
Travel 20% of the time as required
Must be able to work overtime/weekends as required
Must be able to work an on-call basis periodically

Qualifications

SKILLS & QUALIFICATIONS:

High school or general education degree (GED)
4+ years of maintenance or installation experience in security systems or relevant field
Knowledge of networking LAN, WAN and mesh devices
Familiarity with IPv4 and IPv6 IP addresses, MAC ID’s, and how they interact with servers and field devices
Configuring network devices
Configure unmanaged network POE switches, and work with managed switches with the customer IT department
Familiarity with applicable software such as
- CCTV: Exacq, Milestone, Video Insight, Avigilon, or similar systems
- Access Control: Open Options, Software House, Amag, S2, Kantech, Brivo, or similar systems
- Fire Alarm: Firelite, Vigilant, EST, Simplex, Autocall, or similar systems
Proficiency with computer devices (including smart phones) and working knowledge of Microsoft Office and Apple iOS software
Must possess a valid driver’s license
Must possess North Carolina Alarm Registrant within 30-days of hire
Must possess OSHA 30
Must possess 3 or more manufacturer certifications in access control that are current
Must possess 3 or more manufacturer certifications in CCTV systems that are current
Must possess 1 or more manufacturer certifications in intrusion detection systems that are current
Must possess 1 or more manufacturer certifications in fire alarm systems that are current
Ability to pass a background check for North Carolina State Alarm Licensing
Ability to pass drug screening
Ability to prove US employment eligibility

Preferred Qualifications

Education from an accredited Electronic Trade School
Preferred certifications in the following:
- NICET
- S2
- Open Options
- Softwarehouse 9000
- Kantech Enterprise & global
- Lenel
- Brivo
- AMAG

Physical Demands & Environmental Exposure

The physical demands and environmental exposure described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions

The Physical Demands Of The Position Include

Occasional sitting; frequent stooping, crouching, kneeling, balancing, and climbing; and constant standing, walking, reaching, and gripping.
Material handling demands include lifting from floor level to overhead, with occasional lifting up to 50 lbs. and frequent lifting up to 25 lbs., placing the position in the Medium Heavy Physical Demand Classification (PDC).
Ability to carry, set up, and work off A-frame and extension ladders.
Must be able to talk and hear.
Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position requires working outdoors, in mechanical/equipment rooms and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, heavy equipment, electrical equipment and wiring. The associate is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration. The associate is occasionally exposed to extreme cold, and extreme heat. The noise level in the work environment is occasionally loud.

Eeo Statement

Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Disclaimer

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job. The Employer reserves the right to amend this description at any time with or without notice to the Associate.

Brady Services

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