Full Time Technical Support

Responsible to Galaxy Control Systems dealers, end users, and Regional Sales Managers.

· Provide technical support to security dealers/end users for PC applications and access control system hardware.

· Assist our dealers with remote support and trouble shooting

· Interact with software systems engineering to restore service and/or identify and correct problems.

· Simulate or recreate user problems to resolve operating difficulties

· Recommend system modifications to reduce user problems.

JOB QUALIFICATIONS:

· Knowledge of PCs, PC networks , and Windows operating systems required.

· Microsoft SQL knowledge

· Knowledge of the security industry and access control

· Excellent writing skills

· Excellent communications skills

· Multi-tasking ability

· Strong organizational skills

· Self-starter, able to take projects to completion

· Special consideration to those applicants who can produce a valid Passport.

JOB LOCATION:

· This is considered a Hybrid work position. This position has the ability to work remote 3 days and in the HQ in Frederick MD 2 days. We are willing to consider qualified candidates that are 100% remote with the occasional travel to HQ for training and updates.

· Successful Candidate will be required to travel when needed both CONUS and OCONUS.

FLEXIBILITY STATEMENT:

Today’s working environment is constantly in a state of flux. Thus, although we attempt to reasonably describe the functions of this position, job descriptions may not always encompass specific functions actually performed.

Equal Opportunity Employment Statement – Galaxy Control Systems

Galaxy Control Systems is committed to providing equal employment opportunities to all employees and applicants for employment. As a trusted provider of access control solutions to federal, state, and commercial customers, we uphold the highest standards of fairness, integrity, and compliance in all aspects of our workforce practices.

We do not discriminate against any employee or applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. All employment decisions—including recruitment, hiring, promotion, compensation, benefits, training, and termination—are made based on individual qualifications, performance, and business needs.

Galaxy Control Systems is committed to maintaining a workplace that is free from discrimination, harassment, and retaliation. We actively promote a culture of inclusion and respect, recognizing that a diverse workforce strengthens our ability to innovate and support the complex security needs of our customers, including those within the U.S. government and critical infrastructure sectors.

In alignment with our federal contracting responsibilities, Galaxy complies with all applicable Equal Employment Opportunity and affirmative action requirements. Employees and applicants are encouraged to report concerns without fear of retaliation, and all reports will be promptly and thoroughly investigated.

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