A client of Innova Solutions is immediately hiring for a Voice of the Customer (VOC) Analyst

Position type: Contract
Duration: 12+ Months
Location: Irving, TX / Basking Ridge , NJ / Atlanta, GA (Hybrid)

Description:
As a Voice of the Customer (VOC) Analyst, you will :-

Design, build, and implement VOC data flow, data validation, and system integrations in collaboration with GTS, AI&D, vendors, business teams, and development teams.
Drive agile project management, including creating user stories in Jira, leading grooming sessions, and ensuring successful sprint execution.
Utilize expertise with VOC vendors such as Qualtrics, Medallia, and other customer experience platforms to design, analyse, and optimize VOC programs.
Partner with cross-functional teams to implement technology solutions that enhance customer insights and improve overall experience.
Ensure seamless integration of VOC systems with enterprise data architecture to support data-driven decision-making and actionable insights.
Manage data ingestion processes, ensuring seamless integration across multiple systems.
Lead system integrations, APIs, and real-time payload creation to optimize VOC programs.

What We’re Looking For:

Bachelor’s degree or four or more years of work experience.
Six or more years of relevant experience in data engineering, system integration, and VOC program implementation.
Proficiency in SQL to extract, manipulate, and analyse large datasets.
Hands-on experience with system integrations, data engineering, and data migration, with a solid understanding of data architecture across multiple systems.

Ideally, You Will Also Have:

A background in marketing, computer science, business transformation, data science, or customer experience in a business, agency, or consulting environment.
Experience developing and automating data analytics and conducting ad-hoc analyses.
Strong analytical skills with a proven ability to meet and exceed business objectives.
A high level of accountability and ownership.
The ability to build strong relationships with business partners, manage multiple projects simultaneously, and deliver results on time.

The ideal candidate will Have : Strong communication, interpersonal, presentation, financial/analytical, and problem-solving skills. candidate has a proven track record in leading data-driven customer experience programs and implementing enterprise technology solutions.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Nikita Awasthi
210-461-5250
nikita.awasthi@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: <Between $40 per hour > OR $42 per hour>
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America’s Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Innova Solutions

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