Position Description -Technical Training Specialist

As a training specialist, this position is responsible for developing/refining and providing a high quality training program including detailed training materials and support for a global security program. The training specialist is responsible for creating, updating and maintaining all relevant training materials for users, providing those documents, videos, training support documentation in a timely fashion. This position will create/update a comprehensive training program, inclusive of COTS application software programs including, but not limited to: Hirsch, CCure, Keywatcher, Genetec and Intellex as well as a highly customized Physical Security Information Management (PSIM) system.

This role will report 5 days a week on site to Alexandria, VA 22315

Requires an active Secret Government clearance.

Training specialist duties will include the following:

Maintaining/Updating training plans for multiple user groups
Develop/Maintain detailed training documentation for basic and advanced system users
Develop/Maintain lesson plans, user guides, and simulation training videos for system users
Work with other work streams for planning new training initiatives
Maintaining/Updating the training environment on closed network

Skills strongly desired or required include:

Experience and certification with security systems such as Genetec, ExacqVision, Intellex, Bosch, CCure, Hirsch, Keywatcher is strongly desired
Experience assisting customers with remote programming assistance and troubleshooting is desired
Experience developing custom PSIM and VMS solutions for customers that have unique policies or procedures requirements is strongly desired
Excellent presentation, facilitation, oral and written communication skills
High attention to detail and the ability to develop quality deliverables in a timely fashion
Flexibility and ability to work within a challenging environment
Out-of-the-box thinking
High-level of proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint

Technical Experience a plus

Experience with video management systems
Experience/knowledge of Windows operating systems
Experience/knowledge of networking principles and IP configuration
Experience with database concepts and client-server environment
Experience with technical troubleshooting methods
Experience with physical access control systems
Experience with cloud-based technology and cybersecurity concepts

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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Technical Training Specialist