Service Technicians report directly to the Service Manager, but are responsible to the Service Dispatchers on a daily activity basis. Responsibilities include, but are not limited to: Perform on site installations, IT troubleshooting and programming services on alarms, access control and video surveillance equipment, communication and security systems; maintaining a regular inspection schedule documenting activities; assisting other skilled trades; and ensuring that tools and materials are available as needed.

Typical Duties Include

Technical Acumen:

Responsible for all work to be performed according to RFI standards and quality installation techniques as per the RFI “General Installation and Craftsmanship Standards and Practices” policy.
Inspects security systems and their components for the purpose of evaluating condition, identifying necessary repairs and recommending and performing preventive maintenance.
Ability to troubleshoot systematic problems.
Diagnose causes of electrical problems or failures in security systems for the purpose of identifying necessary repairs or maintenance.
Repair and/or restore all systems per specifications and in conjunction with any applicable building and or electrical codes.
All work is performed to RFI standards and quality techniques are practiced.
Daily communications with Service Coordinator on delays, requirements and general status of Service Work Orders.
Tests all equipment after termination is made to ensure performance of system.
Maintain accurate project information within RFI shared files and system.
Ability to adapt as the external environment and organization evolves.
Preparing accurate and timely service tickets and reports.
Maintains a clean and safe work environment on and off site.
Maintain knowledge of current industry standards and emerging technologies.
Other duties deemed necessary.

Customer Service & Communications Skills

Work with Field Engineers on startup to ensure complete system compliance.
Work proactively and in a positive manner with all co-workers.
Communicate effectively and in a timely manner to resolve RFI, Client, or other inquiries and/or requests.
Ability to write simple correspondence and present information in a one-on-one and small group situations.
Ability to communicate daily reports on project progress.

Safety & Accountability

Adherence to all RFI Safety Policies; Work at required heights utilizing ladders, scaffolding, lifts, or other.
Consistently keeps work area clean and free of potential hazards.
Work in confined spaces as necessary.
Daily communications with Project Manager on delays, safety concerns, requirements and general status of jobs.
Work with Project Manager to ensure all jobs are maintaining budgets and timelines throughout all phases of project.
Ability to complete work and solve problems in a timely manner.
Maintain professional licensing and certifications as required by manufacturer’s State and Local jurisdictions.
Ability to solve practical problems and carry out responsibilities without supervision.
Consistently keeps work area clean and free of potential hazards.
Ability to organize workload for effective implementation.
Ability to adapt as the external environment and organization evolves.
Ability to use a variety of hand tools

Education, Work Experience And Requirements

High school education, or equivalent and EL-06 license required. 3+ years working in the electronic field with daily use of AC/DC theory. 2+ years of experience working with CCTV Systems, preferably Pelco, Bosch, Milestone and experience; Access Control Systems, preferable AMAG, Lenel, Hirsch, GE Casi Rusco, Brivo and Software House and with Intrusion detection systems: DMP, Radionics or Bosch & Honeywell preferred. Proper hand and power tool operations and safety. Ability to read blue prints and schematics. Basic computer skills. This position requires a valid driver’s license, clean driving record and insurance. Available to work outside of, or in addition to, normal businesses hours and on call rotation.

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Ability to lift occasionally and/or move up to 25 pounds.
Specific vision abilities include close vision and color vision.
Ability to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with employees and/or customers.
Manual dexterity required for frequent reaching, climbing, and lifting of moderate objects, operation of power and manual tools/equipment, and operating office equipment.
Ability to stand and work on a ladder; must have the ability to reach and work overhead.

Additional Performance Evaluation Criteria

In addition to competence in performance of job duties as listed, the following are also considered in evaluating overall performance:

Teamwork, positive attitude toward others, and overall contribution to the success of RFI.
Professional growth, disposition and appearance.
Protection of RFI confidentiality.
Adherence to RFI policies and procedures, and to the instructions of the Operations Manager.
Ability to understand and fill out required project paperwork and labeling.
Ability to organize tasks in an efficient manner.
Ability to enter timesheet reporting information.
And other duties as assigned.

Compensation

$30-$50 Hourly DOE

Equal Opportunity Employer

RFI Enterprises, Inc. is an equal opportunity employer and makes employment decisions on the basis of merit. Company policy prohibits unlawful discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. If you need an accommodation to complete the application process please contact the Human Resources Department at (408) 298-5400.

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