At Virtual Emily we are committed to driving excellence, efficiency, and growth across all levels of our organization. We are seeking a highly motivated and experienced Customer Success Manager to lead our day-to-day business operations, streamline processes, and ensure the highest level of performance across teams.

Key ResponsibilitiesOversee daily business operations to ensure efficiency and effectiveness
Develop and implement operational systems, processes, and best practices
Collaborate with cross-functional teams (HR, Finance, Customer Service, Sales, etc.) to align strategies and goals
Identify opportunities for continuous improvement and cost optimization
Lead, coach, and support operational staff to achieve team performance goals
Analyze data and metrics to evaluate business performance and provide insights to leadership
Ensure compliance with internal policies and external regulations
Manage budgets, forecasts, and operational plans in line with business objectives

QualificationsBachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred)
3+ years of proven experience in operations or business management roles
Strong leadership, organizational, and problem-solving skills
Excellent verbal and written communication abilities
Proficiency with project management tools and operational software (e.g., Asana, Monday.com, ERP/CRM systems)
Data-driven mindset with the ability to generate and act on performance insights

Preferred QualificationsExperience in remote or distributed teams
Experience in ISO 9000
Familiarity with Lean, Six Sigma, or other process improvement methodologies

Why Work with us:

A dynamic and supportive work environment
Remote Model and work-life balance
Competitive salary and performance-based incentives in USD

Virtual Emily Staffing

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Customer Success Manager