This is an exciting opportunity for a service-oriented professional to support the delivery of cutting-edge security technologies and have a direct impact on customer satisfaction and operational excellence.
Territory & Travel: This role covers the state of Florida with the Miami-Dade area the preferred home-base but not limited to for this Service Tech II role. Overnight travel may be required up to 25% of the time.
Responsibilities
System Installation, Service & Troubleshooting
- Service, Install and test access control, video surveillance (CCTV), and related security components.
- Troubleshoot and resolve CCTV issues, including hardware faults and system programming.
- Configure digital and network video recorders based on customer requirements.
- Ensure work is completed in accordance with Kastle's quality standards and within designated timeframes.
- Communicate progress regularly to internal and external stakeholders.
Service Ticket Management
- Manage assigned service tickets and document job progress.
- Accurately record labor hours, materials used, and billing statuses in the field service dispatch system.- Collaborate with Customer Support and Service Managers to ensure billing accuracy and resolve work discrepancies.
Equipment & Inventory Control
- Safeguard and manage access credentials to client buildings.
- Maintain proper inventory levels for assigned vehicle and ensure compliance with inventory controlprocesses.
- Participate in annual and interim inventory audits.
- Maintain company-issued tools, vehicles, and diagnostic equipment in good working condition.
Communication & Documentation
- Coordinate and communicate with IT personnel, general contractors, property managers, engineers, and clients.
- Provide timely updates and escalation of issues to management.
- Conduct on-site customer training of Access Control, Video and Security systems.
- Document service activities and maintain accurate, organized records.
- Perform regular scans and analysis of the operational performance and stability of Access Control, Video and communication equipment.
Qualifications
Required Experience & Skills
- Minimum 5 years of hands-on experience in alarm systems, access control, CCTV, and networking.
- Proven reliability and consistent attendance in previous roles.
- Strong ability to work independently and manage responsibilities with minimal supervision.
- Working knowledge of building codes, including electrical, construction, and fire safety standards.
- Ability to interpret wiring diagrams and technical documentation.
Certifications (Preferred)
- CCNA or A+ certification.
- Manufacturer certifications such as Axis, Genetec, or Milestone.
Technical Proficiency
- Proficient in Windows PC and server environments.
- Solid understanding of IP networking (DNS, DHCP, VPN, firewalls, cabling).
- Experience with wireless networks, video cameras, DVR/NVR, and video management systems.
- Ability to install and troubleshoot switches, routers, and gateways.
- Familiarity with fiber optic and Ethernet installation and termination.
Additional Competencies
- Competence with electrical test equipment, hand tools, and power tools.
- Familiarity with PIR technology, AC/DC theory, and Doppler radar principles.
- Proficiency in Microsoft Word and Excel.
- Must complete Kastle's internal training program.
- Strong communication and record-keeping skills.
- Physically able to climb ladders, carry up to 75 lbs, and distinguish colors.
- Self-motivated with exceptional attention to detail and customer focus.
- This role includes a company-issued laptop, cell phone, vehicle, and company credit card.
Equal Opportunity Statement
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.
