We go beyond coworking—our ecosystem accelerates ambition, cultivates connections, and helps businesses thrive. As
Regional Director, Operations, you'll serve as a
player-coach: personally running our Dallas location while leading high-performing teams in other markets nationally. You'll own every aspect of the member and space experience across your portfolio — building community, driving revenue, and ensuring flawless operations.
Your Role & Key Responsibilities
Multi-Site Leadership & Strategy
- Lead the overall vision, strategy, and P&L for multiple locations, aligning each market with company goals
- Function as on-site Manager in Dallas (≈ 80 % of your time) while coaching and mentoring Community Managers in three other communities
- Establish KPIs, track performance, and deliver clear, data-driven reporting to senior leadership
- Hire, onboard, and develop location teams; cultivate a culture of hospitality, accountability, and continuous improvement
Member Experience & Community Engagement
- Be the face of Workbox in your region and be an accessible leader for your buildings — ensuring every interaction is warm, personalized, and professional
- Build meaningful relationships with members, understand their businesses, and proactively connect them to resources, mentors, and each other
- Design and oversee a unified calendar of events, workshops, and networking programs that add value and foster cross-market collaboration
- Champion our culture by celebrating wins, sharing stories, and embedding community traditions in each city
Operations & Facility Excellence
- Oversee day-to-day operations—front-desk procedures, move-ins/outs, space tours, visitor management, mail services, inventory, and vendor coordination
- Guarantee consistent brand standards, cleanliness, and facility upkeep across all properties; swiftly escalate maintenance issues and manage contractors
- Own technology platforms (CRMs, access control, Wi-Fi, A/V) and troubleshoot as needed to keep members productive
- Implement scalable processes that reduce costs, improve member satisfaction, and support rapid expansion
Growth, Sales & Business Impact
- Partner with Sales & Marketing on pipeline generation, tours, and conversion tactics; provide local insights to refine positioning and campaigns
- Identify upsell, renewal, and expansion opportunities; craft retention strategies that increase LTV and occupancy
- Utilize member feedback and market data to pilot new services—then roll out wins across all sites
- Manage budgets, forecast operating expenses, and report on financial performance for each location
About You
- 5-7+ years of experience in community management, hospitality, coworking, or multi-site operations. Proven history leading teams and P&L across multiple locations
- Magnetic relationship-builder with exceptional interpersonal and communication skills
- Highly organized, tech-savvy, and comfortable juggling strategic initiatives with hands-on tasks (yes, you'll jump in to restock coffee or troubleshoot A/V when needed). Enthusiastic about entrepreneurship, small-business growth, and inclusive community-building
Benefits
- Health care: including vision, dental and life insurance
- FSA, HSA, and Commuter Benefits
- Retirement Plan (401K)
- Unlimited Paid Time Off
- Training & Development
