Position Overview

We are looking for a Technical Project Manager who is certified in Lenel to support the service and maintenance program in the Americas region for the Physical Security Systems & Technology team at ByteDance.

The Technical Project Manager will be responsible for managing the daily operation, maintenance, and upgrades of ByteDance’s Physical Security Systems (Lenel, Avigilon, Aiphone, etc.) and will also be responsible for the management and maintenance of physical security-related data.

This is a full-time position with an on-site work schedule out of ByteDance’s San Jose office. This position has competitive benefits: Medical, Dental, Vision, 401(k) with 3.5% match, generous PTO, $100/month technology stipend, etc.

Essential Job Functions

Coordinate and facilitate the physical security systems service program. Including: routine service, preventive & reactive maintenance, and system operations
Serve as the main point of contact for guard teams, facilities, IT, and security system vendors
Organize and conduct vendor meetings to ensure that service performance aligns with the client's operational cadence, policies, and standards
Track & analyze service program related metrics, reports, trends, vendor performance, and provide weekly reports to leadership
Conduct weekly system health checks on access control and video monitoring systems
Coordinate & track all service calls across the Americas region
Operate access control systems to support security/event needs
Ensure all standards are followed when working with technicians to close tickets
Work with the security system integrator to ensure that vendors handle the issues raised by internal teams in a timely way. Record the issues and give management weekly status updates
Plan and mitigate risk during small projects and service calls by partnering closely with the Physical Security operations team
Be a great communicator who proactively keeps key stakeholders informed in the service program and during small projects
Experience coordinating among partner teams with different backgrounds and within a fast-paced working environment

Required Skills And Experience

3 - 5+ years of experience with enterprise-level security systems (such as access control, video surveillance, intercom systems, etc.)
Lenel OnGuard Certification (Advanced access or higher)
Be able to travel within the region 20 - 30% of the time
Have a good understanding of security systems industry design and installation standards to meet ByteDance's requirements
Experience in managing service calls and providing detailed notes within a ticketing platform

Preferred Qualifications

Avigilon Control Center Certification
Understanding of cybersecurity practices
Experience in managing small projects related to moving, adding, or changing security devices

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