Northeast Security is hiring for Full Time Command Center Operators in the Boston area!

Pay rate: $25.35 (Pay rate will increase to $26.85 after 90 days)

Schedules available

Monday-Friday 3:00pm-11:00pm

Prior dispatch or command center experience in a fast-paced environment is required

Recruiters will call to discuss preference upon applying.

Experience In The Following Systems Is Preferred

AVIGILON ALTA (OPENPATH)
C-CURE
LENEL / LENEL 2.0
SIEMENS
OTIS PANORAMA 2.0
CONTINUUM
MILESTONE
Lyft Net / SCHINDLER EMS
ALC WebCtrl
METASYS
STRUCTUWARE
ALTA AWARE

Command Center Officer Responsibilities

Excellent oral and written communications, organizational, and interpersonal skills. Computer literacy is required, working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.
Oversee the camera monitoring and alarm systems of 60 plus properties to include Fire Alarm systems, Access control systems and video surveillance. Will be required to utilize multiple alert systems, and ensure the information is correctly actioned, routed and distributed to the necessary parties.
Must be able to multitask on multiple computer screens and multiple systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant.
Must be able to deescalate irate tenant/customer calls/ access requests.
Maintain a neat and professional appearance.
Ability to communicate clearly and effectively in English (both written and verbal).
Answer incoming lines and alarms.
Must be able to remain calm and work well in a fast-paced environment.
Communicate with on site security personnel and local emergency services.
Write detailed reports on incidents that occurred on the premises daily.
Comply with all requirements/directives within the on-site operations manual/post orders.
Assume other duties as required by either Client or Northeast Security, Inc.

Command Center Requirements

High School Diploma/GED Equivalent
Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
Must be at least 18 years of age.
Dependable means of transportation
Learn and be knowledgeable of all company policies and procedures.
Previous 911 Dispatch experience, or related field/education in a fast-paced environment is highly sought

Security Officer Skills

Excellent customer service skills
Strong attention to detail
Strong written and verbal communication skills
Strong professionalism
Ability to solve conflict/problem solve.
Maintain the highest ethical and professional standards.
Must be able to multi-task and self-manage in a dynamic environment.
Maintain effective relationships with all levels of the company and client organizations

Northeast Security Inc. jobs

Command Center Operator- $25.35, Full Time 3pm-11pm