We go beyond coworking—our ecosystem accelerates ambition, cultivates connections, and helps businesses thrive. As Regional Director, Operations, you'll serve as a player-coach: personally running our Dallas location while leading high-performing teams in other markets nationally. You'll own every aspect of the member and space experience across your portfolio — building community, driving revenue, and ensuring flawless operations.

Your Role & Key Responsibilities

Multi-Site Leadership & Strategy

Lead the overall vision, strategy, and P&L for multiple locations, aligning each market with company goals
Function as on-site Manager in Dallas (≈ 80 % of your time) while coaching and mentoring Community Managers in three other communities
Establish KPIs, track performance, and deliver clear, data-driven reporting to senior leadership
Hire, onboard, and develop location teams; cultivate a culture of hospitality, accountability, and continuous improvement

Member Experience & Community Engagement

Be the face of Workbox in your region and be an accessible leader for your buildings — ensuring every interaction is warm, personalized, and professional
Build meaningful relationships with members, understand their businesses, and proactively connect them to resources, mentors, and each other
Design and oversee a unified calendar of events, workshops, and networking programs that add value and foster cross-market collaboration
Champion our culture by celebrating wins, sharing stories, and embedding community traditions in each city

Operations & Facility Excellence

Oversee day-to-day operations—front-desk procedures, move-ins/outs, space tours, visitor management, mail services, inventory, and vendor coordination
Guarantee consistent brand standards, cleanliness, and facility upkeep across all properties; swiftly escalate maintenance issues and manage contractors
Own technology platforms (CRMs, access control, Wi-Fi, A/V) and troubleshoot as needed to keep members productive
Implement scalable processes that reduce costs, improve member satisfaction, and support rapid expansion

Growth, Sales & Business Impact

Partner with Sales & Marketing on pipeline generation, tours, and conversion tactics; provide local insights to refine positioning and campaigns
Identify upsell, renewal, and expansion opportunities; craft retention strategies that increase LTV and occupancy
Utilize member feedback and market data to pilot new services—then roll out wins across all sites
Manage budgets, forecast operating expenses, and report on financial performance for each location

About You

5-7+ years of experience in community management, hospitality, coworking, or multi-site operations. Proven history leading teams and P&L across multiple locations
Magnetic relationship-builder with exceptional interpersonal and communication skills
Highly organized, tech-savvy, and comfortable juggling strategic initiatives with hands-on tasks (yes, you'll jump in to restock coffee or troubleshoot A/V when needed). Enthusiastic about entrepreneurship, small-business growth, and inclusive community-building

Benefits

Health care: including vision, dental and life insurance
FSA, HSA, and Commuter Benefits
Retirement Plan (401K)
Unlimited Paid Time Off
Training & Development

Workbox jobs

Regional Director, Operations

Regional Director, Operations

Regional Director, Operations