Description
For doers and makers seeking a well-rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry, and quality.
Hickory, North Carolina, is a three-time All-America City on the Catawba River, approximately one hour east of Asheville and one hour north of Charlotte. More than 40,000 residents call Hickory their home, which is the hub of a 350,000-person metropolitan area. Hickory has outstanding school systems, seven recreation facilities, two libraries, several golf courses, theaters, art museums, and eighteen gorgeous parks. Beautiful Lake Hickory is over 4,000 acres and has many public access areas. Please check out Hickory at www.hickorync.gov/employment or www.hickorywellcrafted.com for a web portal all about Hickory and the surrounding areas and what makes Hickory a "Well Crafted" City.
Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non-job-related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.
All offers of employment are contingent on the successful completion of a post-offer functional pre-work screen and a drug screen.
Provides administration for all City critical systems and applications. Assists with installation, maintenance, and repair; installs, monitors, and administers computer software; provides user device and application support; serves as a backup to other IT employees. Work is performed with minimal supervision with an emphasis on customer support and security fabric consideration. Under the IT Director.
Major Duties
Administers and provides critical support for the following systems and applications:
- User device, application, and server support. (PC, Laptop, Tablet, Windows Server 2016- current)
- Certificate Management
- Printing (Windows Printer Server 2012 r2, Ricoh Document Solutions)
- Document scanning (Laserfiche)
- Storage and file shares (ISCSI, SMB)
- User access (Active Directory, Azure/Entra)
- Web\cloud and on-premises applications (Office 365, Adobe, ArcGIS, Tyler ERP Suite)
- Access control (Brivo\Exaqvision)
- Unified communications (Fortivoice\Microsoft Teams)
- Security cameras (ExacqVision)
- Audio visual (Crestron, Air media)
- Inventory (Lansweeper)
- Virtual infrastructure (Nutanix, VMware)
- Service desk. (Lansweeper)
- DNS: (Azure/Cisco)
Administers:
- Backup jobs (Barracuda, Rubrik, FTP)
- System and network connectivity (Windows, Fortiswitch, Fortigate)
- Network security (FortiGate, FortiClient)
- Systems health. (Lansweeper, SNMP)
Handles majority of escalated service desk tickets and further escalates critical issues to IT Director.
Knowledge And Qualifications
- Mid-Advanced level knowledge of server and workstation hardware and troubleshooting abilities.
- Mid-Advanced level knowledge of switch, router, and cabling design, configuration, and maintenance.
- Mid-Advanced level knowledge of system and network design.
- Mid-Advanced level knowledge of TCP/IP protocol, and wireless communication protocols.
- Mid-level knowledge of basic programming and scripting languages (i.e., Windows scripting host, Unix shell programming, and VB).
- Proven skill in the installation, repair, and maintenance of complex computer hardware and software.
- Proven skill in time prioritization and management.
- Proven skill in troubleshooting and problem solving.
- Experienced skill in the operation of computer equipment.
- Experienced in oral and written communication.
MINIMUM QUALIFICATIONS:
Any combination of education and/or experience equivalent to a bachelor’s degree with an emphasis in computer technology or related field and 5 years of qualified experience. Experience with computer networking, telecommunications, hardware, and software support at a Mid-Advanced level is required. Professional Level Microsoft/Cisco//Fortinet/PMP/ITIL certifications have preference.
Supplemental Information
SUPERVISORY CONTROLS: The Information Technology Director assigns work in terms of very general instructions and guidelines. Completed work is reviewed for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include technical manuals, user specifications, supervisory instructions, federal, state, and city laws, and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY: The work consists of varied technical duties. Frequently changing computer technologies and the need to communicate technical information to non-technical personnel contribute to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to assist with the performance of help desk, systems analysis, design, and maintenance duties. Successful performance helps ensure the efficient and effective provision of computer information services to all City departments.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and consultants.
PURPOSE OF CONTACTS: Contacts are typically used to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or computer table.
WORK ENVIRONMENT: The work is typically performed in an office or a computer room, outdoors, and occasionally in automobiles.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
The City of Hickory provides a generous benefit package, in addition to salary:
- 11 paid holidays
- 12 paid sick leave days per year
- Paid vacation
- City-paid individual health insurance (H.S.A.)
- Low-cost dental and vision insurance
- Employee Assistance Program – 5 FREE visits
- 13.6% contribution per employee to the NC Local Government Retirement System
- Up to 5% matching contribution to 401k
- Free Life insurance of 1.5 times salary up to ($125,000)
- Tuition Assistance Program
- On-site Wellness Clinic
- A selection of voluntary benefits such as additional life insurance, dependent life, Short-term disability insurance, accident, and critical illness insurance; All at very competitive rates.
- Benefits package valued at over ($12,500) annually.
- Employees working in seasonal/part-time positions are not eligible for benefits.*
01
Do you have a minimum of a high school diploma or a high school equivalency certificate (such as GED, Task, HiSet etc.)?
02
Do you have a valid North Carolina Driver's License or the ability to obtain a valid NC license within 30 days of beginning work?
03
Please select your highest level of education.
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- High School / GED
04
Describe your skills and/or experience as it relates to this advertised position
05
Please list all relevant certifications, trainings and specialties.
06
What are your salary expectations?
07
Do you have any relatives currently employed by the City of Hickory? Two members of a family (relatives as defined below) shall not be employed if such employment will result in an employee directly or indirectly supervising a member of his/her family, or if one member occupies a position which has influence over the other's employment, promotion, salary administration or other management or personnel consideration. "Relative" is defined as spouse, parent, child, sibling, uncle, aunt, nephew, niece, first cousin, grandchild, grandparent, (including corresponding half, step, in-law, and adopted relationships), or any member of the employee's household. The term also includes domestic partners (a person with whom the employee's life is interdependent and who shares a common residence), and, a daughter or son of an employee's domestic partner.]
08
If you answered Yes to being related to any person now employed by the City of Hickory, give the names(s) and details. If this does not apply, indicate N/A.
