Description
For doers and makers seeking a well-rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry and quality.
Hickory, North Carolina, is a three-time All-America City on the Catawba River, approximately one hour east of Asheville and one hour north of Charlotte. More than 45,000 residents call Hickory their home, and Hickory is the hub of a 350,000-person metropolitan area. Hickory has outstanding school systems, seven recreation facilities, two libraries, several golf courses, theaters, art museums, and twenty-seven parks.
Please check out Hickory at www.hickorync.gov/employment or www.hickorywellcrafted.com for a web portal all about Hickory and the surrounding areas and what makes Hickory a "Well Crafted" City.
Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non-job-related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.
All offers of employment are contingent on the successful completion of a post-offer functional pre-work screening, including drug testing. This examination process is designed to determine if applicants are able to efficiently perform the essential functions of the job without physical harm to themselves or others. All applicants are subject to a background check
Major Duties
Assists with installation, maintenance, and repair; installs, monitors, and administers computer software; provides user device and application support; serves as a backup to other IT employees.
Administers and provides non-critical and critical support for the following systems and applications:
- User device, application, and server support. (PC, Laptop, Tablet, Windows Server 2016- current)
- Printing (Windows Printer Server 2012 r2, Ricoh Document Solutions)
- Document scanning (Laserfiche)
- Access control (Brivo\Exaqvision)
- Storage and file shares (ISCSI, SMB)
- Certificate Management
- User access (Active Directory, Azure/Entra)
- Web\cloud and on-premises applications (Office 365, Adobe, ArcGIS, Tyler ERP Suite)
- Unified communications (Fortivoice\Microsoft Teams)
- Security cameras (Milestone)
- Audio visual (Crestron, Air media)
- DNS (Azure/DNSFilter)
- Inventory (Lansweeper)
- Virtual infrastructure (Nutanix, VMware)
- Service desk. (Lansweeper)
Monitors And Assists With Administering
- Backup jobs (Barracuda, Rubrik, FTP)
- System and network connectivity (Windows, Fortiswitch, Fortigate)
- Network security (FortiGate, FortiClient)
- Systems health. (Lansweeper, SNMP
Provides backup up assistance for the initial point of contact for service desk tickets and handles ticket escalation based on severity.
Knowledge And Qualifications
- Mid-level knowledge of server and workstation hardware and troubleshooting abilities.
- Mid-level knowledge of switch, router, and cabling design, configuration, and maintenance.
- Mid-level knowledge of system and network design.
- Mid-level knowledge of TCP/IP protocol and wireless communication protocols.
- Knowledge of basic programming and scripting languages (i.e., Windows scripting host, Unix shell programming, and VB).
- Proven skill in installing, repairing, and maintaining complex computer hardware and software.
- Proven skill in time prioritization and management.
- Proven skill in troubleshooting and problem solving.
- Experienced skill in the operation of computer equipment.
- Experienced in oral and written communication.
Minimum Qualifications
- Any combination of education and/or experience equivalent to an associate degree with an emphasis in computer technology or related field and 2 years of qualified experience. Experience with computer networking, telecommunications, hardware, and software support at a Mid-level is required. Associate Level Microsoft/Cisco//Fortinet/PMP/ITIL certifications have preference.
Supplemental Information
SUPERVISORY CONTROLS: The Information Technology Director assigns work in terms of general instruction and guidelines. Completed work is reviewed for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include technical manuals, user specifications, supervisory instructions, federal, state, and city laws, and department policies and procedures. These guidelines require judgment, selection and interpretation in application.
COMPLEXITY: The work consists of varied technical duties. Frequently-changing computer technologies and the need to communicate technical information to non-technical personnel contribute to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to assist with the performance of help desk, systems analysis, and maintenance duties. Successful performance helps ensure the efficient and effective provision of computer information services to all City departments.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and consultants.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or computer table.
WORK ENVIRONMENT: The work is typically performed in an office or a computer room, outdoors, and occasionally in automobiles.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
The City of Hickory provides a generous benefit package, in addition to salary:
- 11 paid holidays
- 12 paid sick leave days per year
- Paid vacation
- City-paid individual health insurance (H.S.A.)
- Low-cost dental and vision insurance
- Employee Assistance Program – 5 FREE visits
- 13.6% contribution per employee to the NC Local Government Retirement System
- Up to 5% matching contribution to 401k
- Free Life insurance of 1.5 times salary up to ($125,000)
- Tuition Assistance Program
- On-site Wellness Clinic
- A selection of voluntary benefits such as additional life insurance, dependent life, Short-term disability insurance, accident, and critical illness insurance; All at very competitive rates.
- Benefits package valued at over ($12,500) annually.
- Employees working in seasonal/part-time positions are not eligible for benefits.*
01
Do you have a minimum of a high school diploma or a high school equivalency certificate (such as GED, Task, HiSet etc.)?
02
Please select your highest level of education.
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- High School / GED
03
Do you have a valid North Carolina Driver's License or the ability to obtain a valid NC license within 30 days of beginning work?
04
Describe your skills and/or experience as it relates to this advertised position
05
Please list all relevant certifications, trainings and specialties.
06
What are your salary expectations?
07
Do you have any relatives currently employed by the City of Hickory? Two members of a family (relatives as defined below) shall not be employed if such employment will result in an employee directly or indirectly supervising a member of his/her family, or if one member occupies a position which has influence over the other's employment, promotion, salary administration or other management or personnel consideration. "Relative" is defined as spouse, parent, child, sibling, uncle, aunt, nephew, niece, first cousin, grandchild, grandparent, (including corresponding half, step, in-law, and adopted relationships), or any member of the employee's household. The term also includes domestic partners (a person with whom the employee's life is interdependent and who shares a common residence), and, a daughter or son of an employee's domestic partner.]
08
If you answered Yes to being related to any person now employed by the City of Hickory, give the names(s) and details. If this does not apply, indicate N/A.
09
Do you currently or have you ever worked for the City of Hickory even on a temporary basis?
