This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13255822
**South Western Communications**
South Western Communications, SWC, is one trusted source for
communication, physical security and life safety solutions to meet the
needs of Healthcare, Education, Detention and Commercial customers. We
utilize a consultative approach to conduct an in-depth needs analysis,
enabling our customers to fulfill their mission critical processes. We
continuously research and select only the best-in class product
collection. We utilize these products to create an integrated solution
with your goals and needs in mind, ensuring satisfaction and flawless
integration. At SWC, we strive to exceed your expectations and invest
the time and resources into every job because we care about our
customers.
**Lead Service Technician**
- Title:** Service Technician - Access Control / Surveillance /
Intrusion/Fire Alarm
- Reports To:** Electronic Security Service Manager
- Position:** Non-exempt, Hourly with Full Benefit Package including
401k
- Position Summary:** The Service Technician is responsible for
servicing a wide variety of commercial systems. The Service Technician
should be knowledgeable and experienced in access control systems,
electrified door hardware, CCTV(Analog and IP), burglar panels and fire
panels. Provides excellent customer service to all clients, while
working effectively in a high-paced environment.
- Essential Duties and Responsibilities\*** :
Performs all duties with honesty, integrity, and the pursuit of
excellence.
Provides timely and efficient support to clients and their
representatives.
Provides on-site support and troubleshooting on a variety of access
control, CCTV, and burglar systems and Fire Alarm System.
Performs on-site repairs when possible.
Advises customers on upgrade needs and options when necessary.
Provides training for clients and end users when necessary.
Assists installation division with programming and installation when
necessary.
Performs upgrades and alarm takeovers as needed.
Communicates effectively with Service Manager and support staff by
submitting all necessary documentation on service tickets.
Maintains an accurate inventory of service parts on company provided
vehicle.
Maintains working knowledge of systems the company installs; adapts to
and learns new systems as technology advances. Agrees to be a lifetime
learner.
Other Duties And Responsibilities
Takes part in on-call rotation for emergency after-hours service.
From time to time may be called upon to assist in other divisions.
Attends scheduled company meetings.
Attends training classes held either onsite or offsite as required.
Occasionally travels to job sites over 2 hours away that require
overnight stays.
Preferred Qualifications
Experience with several of the following brands:
Lenel RS2 GE(Casi) DMP DSC/Tyco
Door King Interlogic Honeywell 2GIG EST/Edwards
Exacq S2 Speco Avigilon Acti
Ubiquity Brivo Hanwha Axis Bosch
AV/Costar HID AMAG-Symmetry Entraguard/Kerri
Securitron Altronix AiPhone AWID DETEX
RCI HES Locknetics Dortronics Potter
Schlage Von Durprin
5+ years of experience with access control, CCTV, and burglar alarms.
Fire Alarm system basics.
General Networking and PC Skills
Multiple manufacturer certifications
Certifications from Electronic Security Association, including CST
certification.
Qualify for NICET 1 preferable.
Requirements
Must have valid driver\'s license and clean driving record.
Must submit to and pass pre-employment drug screen and random drug
screens.
Must be able to become a registered alarm employee.
Must have extensive experience in the installation, programming and
troubleshooting of Access Control, CCTV and Intrusion systems.
Common basic knowledge of Fire Alarm ystem.
Must have clear and effective oral and written communication skills.
Must have advanced knowledge of how to read and interpret architectural,
electrical, and mechanical drawings.
Must be able to pull and suspend wire according to code.
Must have a clear understanding of electrical, security, and safety
codes.
Must be able to safely use hand and power tools.
Must be able to effectively communicate with supervisors to address
problems that may arise in the field.
Physical Demands
Must be able to regularly move up to 15 pounds, and frequently move up
to 50 pounds, to varying heights.
Must be able to ascend, descend, and work atop ladders of varying
