Job Title: Receptionist, Parker Towers
FLSA Status: Non-Exempt, Hourly
Location: Forest Hills, New York
Worksite Status: Onsite
We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.
As for our team? We are a group of passionate people who believe in making every day better than yesterday. It’s who we are. We put people first because we know that’s how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.
We’re On a Mission To Make City Life Happier – Want To Join Us? Since You Got This Far, We’re Assuming The Answer Is, “absolutely.” So, Here’s What You Can Expect
As a Receptionist on the Parker Towers team, you’ll be responsible for greeting residents and clients entering the office, supporting the General Manager, and scheduling resident move-ins.
As a Member On Our Team, You Should Be
- A passionate person who believes in helping others win by providing the resources and development necessary to grow.
- An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
- An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team’s objectives.
- Authentic. Bring your best self to work, let’s do something amazing.
- Flexible knowing and expecting that things change and that’s what makes our business stronger.
What You Will Do
- Greet all residents and clients entering the office, and assist with requests, questions, and concerns. Follow through on all resident requests and ensures 100% satisfaction.
- Update unit tracking sheet with rented apartments and schedule resident move ins.
- Support the General Managers by reading, researching, and routing correspondence; drafting letters and documents; scheduling appointments.
- Organize and maintain lobby area to present a neat and efficient appearance.
- Answer high volume phone calls, Kipsu chat, emails, walk-ins (residents and prospective residents) and REX cases.
- Move-in (Welcome Experience)
- Inquiries – work orders (opening work orders, scheduling, coordinating access), general complaints, service requests (3-year paint, special projects, reasonable accommodations), extermination, gym inquiries, event inquiries, storage (verify availability, creating agreement, communicating lease charges, providing access)
- Pet registration: Verify information (vaccination information, photo, service animal/emotion support documentation), Pet rider and communicate for any other information needed, sign pet rider and communicate lease charge.
- Add/Remove Occupant
- Key Fob – Updating access as needed, add/remove residents, replacements.
- Rent and Landlord verification letters.
- Photocopying and scanning documents into resident databases (Yardi, REX, etc…) as well as file documents for accurate record keeping.
Move-in (Welcome Experience)
Facilitate move-in process. Collect move-in documents, reserve elevator, ensure keys are ready.
- Updating Tracking Sheet
- Reaching out to resident to schedule move-in/Schedule elevators
- Alternative accommodations
- Obtaining COIs/Self-Move statements
- Ensure keys are ready for pickup.
- Provide Key fob.
- Greet residents.
- Amenity bags
Move-Out Process
- Update Tracking Sheet
- Schedule pre-move out inspections with resident and RM
- Schedule elevators
- Collect move-out packet (COI’s, EFT Information, Forwarding Address, Vacate Notification)
- Answer billing related inquiries (prorated amount, final electricity, pay final balance, communicate with former residents within three (3) days of lease end with full break down of damages (if any), photos, and all relevant information pertaining to deposit refund.)
Parker Towers Lifestyle
Gym/Parker Play Membership
- Provide general information for gym/Parker Play inquiries.
- Walk residents through sign up process.
- Adjust accounts accordingly.
- Provide key fob access.
- Handle all inquiries regarding payments, disputes, and changes in membership.
- Cancel Brivo once memberships are cancelled.
Amenity Events
- Provide general information about event spaces.
- Walk spaces with residents.
- Contact PT Lifestyle to provide follow-up to residents.
- Ensure the space is ready for the event.
- Clean-up space post event
Resident Events
- Coordinate the storage and distribution of supplies for events.
- Provide setup and dismantling after events.
What You Should Have
- Basic Understanding (0-3 Years) experience in Hospitality
- The ability to connect with others to keep the team aligned and focused.
- An analytical ability to collect and use information to solve complex problems.
- The discipline and willingness to do what needs to be done.
- A love for doing what others won’t and solving difficult problems.
- A desire to grow and take on ever increasing responsibility.
- Excellent problem-solving abilities and attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to new technologies and learn quickly in a fast-paced environment
- Doing any, or all of that, in a multi-family environment would be good too.
What We Offer
We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.
Hourly Rate: $22.50
Exact compensation may vary based on skills, experience & location.
Benefits: Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO).
A Few Of The People You Will Work With
Stephanie
Robert
Steve
Elijah
Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.
To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
