Who We Are
Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.
Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.
Founded in 2016, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 30,000+ customers across 70+ countries.
About The Team
We are a strong team dedicated to delivering excellent customer service and helping our company grow. Our goal is to make work easier and more efficient for everyone by fixing problems, improving processes, and supporting the business with all its IT needs.
About This Role
We are seeking a dedicated IT professional to join our San Mateo team. The ideal candidate will provide technical and operational support to employees in the San Mateo office while working with our HQ IT team to maintain high IT standards globally. This role requires strong technical skills, a customer-centric approach, and the ability to work in a fast-paced environment solving both technical and operational challenges.
Responsibilities
The ideal candidate should have both technical and operational experience, supporting a regional and diverse team in an IT admin role. They should understand the daily aspects of IT operations in a fast-growing and dynamic company.
Responsibilities:
- Drive IT operations initiatives and special projects
- Provide high level end user support
- Troubleshoot IT-related issues, including:
- Hardware
- Systems
- Networking
- Audio & Video
- Asset Management
- Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.
- Manage IT procurement, vendor relationships, and inventory for all hardware and software.
- Partner with business units and collaborate on IT-related projects.
- Communicate effectively across all levels of the organization.
- Support a global workforce by partnering with overseas IT teams, employees, and consultants
- Analyze existing IT processes, suggest improvements, and implement business processes where needed
- Take on responsibilities beyond this job description as the company grows
Requirements
- Prior IT/helpdesk/customer service experience
- A 5-star customer service mindset
- IT project management
- Excellent verbal and written communication skills
- Strong teamwork and collaboration skills
- Familiarity with macOS, Windows, Linux, iOS, and Android devices
- Ability to administer Google Workspace (G-Suite)
- Experience working with SSO platforms (Okta, OneLogin, etc.)
- Capability to manage AV hardware and software, including Zoom and other video conferencing tools
- Familiarity with our technology stack, including:
- Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
- Knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
- Experience with office moves and expansions
- Understanding of global asset management
- Experience with international shipping
- Flexible work schedule—early mornings, late nights, and unexpected calls/messages may be required to ensure company success
Employee Benefits
Verkada Is Committed To Investing In The Holistic Health And Well-being Of Employees And Their Families. Our Benefits And Perks Include:
- Healthcare programs tailored to meet personal health and financial well-being needs. (Premiums are 100% covered for employees under most plans and 80% covered for family members)
- Nationwide medical, vision, and dental coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) with tax-saving options
- Paid parental leave and fertility benefits
- Generous paid time off (PTO), including firmwide extended holidays and personal sick time.
- Professional development stipend
- Wellness/fitness benefits
- Daily healthy lunches and dinners provided
Annual Pay Range
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
Estimated Annual Pay Range
$110,000—$130,000 USD
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
