New York
Peace of Mind Technologies (POM), is currently searching for a qualified, enthusiastic, hard-working and driven Head of Design that embodies POM’s core values to join our Company.
About You
You are driven and understand a variety of low voltage systems from Audio/Visual to Security (CCTV/Access Control) and telecommunications/infrastructure. You enjoy leading a team, managing workflows and creating solutions for clients.
About Us
Peace of Mind Technologies, LLC (POM) is New York’s premier systems integrator for low voltage technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and properties in the greater New York Metropolitan area, POM’s diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled thousands of site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise).
Roles & Responsibilities
Lead the Department & Drive Team Performance
- Manage and oversee the day-to-day operations of the Systems Design department, including task assignment, resource planning, and workload balancing.
- Maintain oversight of the design queue, prioritizing projects based on complexity, due dates, and client urgency.
- Monitor departmental deliverables, ensuring milestones are met and that documentation is delivered accurately and on time.
- Collaborate with Project Management, Sales, Engineering, and Customer Success teams to streamline workflows and improve overall design efficiency.
Realize Client Objectives
- Work directly with prospects and clients—virtually and in-person—to uncover project goals, validate budgets, and translate needs into innovative system designs.
- Design low-voltage technology systems and subsystems from concept through execution, including AV, Security, IT/Data, and Converged Networks.
- Produce detailed documentation such as functional narratives, signal flow diagrams, bill of materials, RCP plans, and design packages.
- Present our design/build capabilities to clients, articulating the value and efficiency of our model.
- Collaborate with senior engineers to value-engineer solutions that meet client expectations and budget constraints.
Support Company Growth
- Develop innovative system designs that support both new and existing client relationships.
- Stay current on emerging technologies across all low-voltage disciplines and integrate relevant solutions into your work.
- Contribute to company standards by developing and documenting design protocols and SOPs.
- Lead the preparation of internal and external deliverables including design documentation, submittal packages, and kickoff materials.
- Conduct design reviews and ensure alignment with client objectives and internal quality standards.
Increase Profit Margins
- Ensure all scopes are tightly defined to minimize costly change orders and design-related margin erosion.
- Account for procurement timelines and material cost fluctuations to manage client expectations and design feasibility.
- Collaborate with estimating, sales, and engineering to reinforce the importance of a well-scoped, high-quality design/build approach.
Drive Client Retention & Referrals
- Build long-term relationships with clients and industry partners.
- Act as a trusted design resource post-project, creating new opportunities for future work and referrals.
Required Skills & Experience
- 5+ years of experience in designing low-voltage systems
- Strong background with electronic security systems (e.g., Avigilon, Axis, Genetec, Brivo), commercial AV systems (e.g., Crestron, Extron, QSC), and general IT infrastructure (e.g., switches, firewalls, APs)
- Proficiency in AutoCAD and/or Revit is REQUIRED
- Experience in department/team leadership and project workflow management preferred
- Strong understanding of low-voltage principles and systems integration best practices
- Exceptional organizational and time-management skills
- Adept at managing multiple priorities, queues, and deadlines in a dynamic environment
- Excellent verbal and written communication skills
- Resilient and resourceful in addressing supply chain challenges and technology shifts
- Confident presenter and collaborative team player
Benefits Include
- $100,000 - $130,000 annual salary commensurate with experience.
- Health, Dental & Vision benefits
- Company Sponsored Life Insurance plan
- Voluntary disability and life insurance plans
- 401k plan with matching
- Generous paid-time-off policy
- 5 paid sick days
- Pre-tax commuter benefit.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
