At Virtual Emily we are committed to driving excellence, efficiency, and growth across all levels of our organization. We are seeking a highly motivated and experienced Customer Success Manager to lead our day-to-day business operations, streamline processes, and ensure the highest level of performance across teams.
- Key ResponsibilitiesOversee daily business operations to ensure efficiency and effectiveness
- Develop and implement operational systems, processes, and best practices
- Collaborate with cross-functional teams (HR, Finance, Customer Service, Sales, etc.) to align strategies and goals
- Identify opportunities for continuous improvement and cost optimization
- Lead, coach, and support operational staff to achieve team performance goals
- Analyze data and metrics to evaluate business performance and provide insights to leadership
- Ensure compliance with internal policies and external regulations
- Manage budgets, forecasts, and operational plans in line with business objectives
- QualificationsBachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred)
- 3+ years of proven experience in operations or business management roles
- Strong leadership, organizational, and problem-solving skills
- Excellent verbal and written communication abilities
- Proficiency with project management tools and operational software (e.g., Asana, Monday.com, ERP/CRM systems)
- Data-driven mindset with the ability to generate and act on performance insights
- Preferred QualificationsExperience in remote or distributed teams
- Experience in ISO 9000
- Familiarity with Lean, Six Sigma, or other process improvement methodologies
Why Work with us:
- A dynamic and supportive work environment
- Remote Model and work-life balance
- Competitive salary and performance-based incentives in USD
